Privacy Policy
Elizabeth Street IBCLC is committed to protecting and respecting your privacy. This website is operated by Elizabeth Street IBCLC, based in Northumberland in the United Kingdom. For the purposes of data protection law, Elizabeth Street IBCLC is the data controller. If you have any questions about this policy or about how your information is handled, you can contact us at elizabeth.streetibclc@gmail.com
What Information We Collect
When you use this website or contact us, we may collect personal information such as your name, email address, phone number (if you choose to provide it), and any information you include in a contact or enquiry form, such as your baby's age or your reason for seeking support. We may also collect limited technical information, such as your IP address or browser type, through embedded services used on the site.
We only collect the information that is necessary to respond to your enquiry or provide the support you have requested. Your privacy and trust are paramount to us, and we handle all information with the utmost care and professionalism.
How We Collect Your Information
Contact Forms
When you submit a form embedded on this website, provided by Tally.so, your information is collected securely to help us respond to your enquiry.
Direct Contact
When you contact us directly by email or phone, we collect the information you provide to arrange and deliver the support you need.
Website Usage
When you browse this website and interact with embedded services such as Google Maps, limited technical data may be collected to ensure the site functions properly.
How We Use Your Information
We use your personal information responsibly and only for specific purposes that directly support your care. This includes responding to your enquiry promptly and comprehensively, arranging and delivering consultations or services tailored to your needs, communicating with you about your request or appointment to ensure continuity of care, and improving the website and services using anonymous or aggregated technical data only.
We do not sell, rent, or share your personal information for marketing purposes. Your data is used solely to provide you with the expert breastfeeding support you deserve.
Legal Basis for Processing Your Data
Your Consent
We process your personal data based on your consent when you submit a form or contact us, ensuring you have control over your information.
Legitimate Interest
We have a legitimate interest in responding to your enquiry and providing the support you have requested as a healthcare professional.
Legal Obligations
We comply with any legal obligations we may have under UK data protection law to protect your rights and interests.
Third-Party Services
This website uses third-party services to function effectively and provide you with the best possible experience. These include Tally.so to collect and process form submissions securely, and Google Maps to display a map of the service area so you can easily understand where support is available.
These providers may collect limited technical data, such as IP address or browser information, as part of providing their service and are responsible for handling that data in accordance with their own privacy policies. We encourage you to review their policies if you wish to understand how they handle your information. We have selected these services carefully to ensure they meet high standards of data protection.
Data Security and Storage
Your information is stored securely and is only accessed by Elizabeth Street – IBCLC. We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. We only keep your data for as long as necessary for the purpose it was collected, ensuring your information is handled with the highest level of confidentiality and care.
When We Share Your Information
Your privacy is extremely important to us. We will not share your information with third parties unless one of the following circumstances applies:
- You ask us to do so, for example, to share information with another healthcare professional involved in your care
- We are legally required to do so by law or regulation
- It is necessary to provide the service you have requested through a trusted provider
In all cases, any sharing of information is done with your best interests in mind and in accordance with UK data protection law.
Your Rights
Access Your Data
You have the right to access the personal data we hold about you and receive a copy of it.
Request Correction
You can request correction of any inaccurate information we hold to ensure your records are accurate.
Request Deletion
You have the right to request deletion of your data when it is no longer necessary for the purposes collected.
Withdraw Consent
You can withdraw your consent at any time, and we will stop processing your data accordingly.
Make a Complaint
You have the right to make a complaint to the Information Commissioner's Office if you are concerned about how your data is handled.
You can exercise these rights at any time by contacting us at elizabeth.streetibclc@gmail.com We are here to help and will respond to your request promptly.
Cookies
This website does not use marketing or tracking cookies, respecting your privacy whilst you browse. However, embedded services such as Google Maps may set their own cookies to provide their functionality. You can control or disable cookies through your browser settings at any time if you prefer not to accept them.
Updates to This Policy
This policy may be updated from time to time to reflect changes in how we work or in data protection law. The most recent version will always be available on this website, and we encourage you to review it periodically. Any significant changes will be communicated clearly.
Last updated: January 2026
If you have any questions or concerns about this privacy policy or how we handle your personal information, please do not hesitate to contact us at elizabeth.streetibclc@gmail.com. We are here to support you and ensure you feel confident and comfortable with how your data is managed.
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